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Keywords: operating complexity
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Journal Articles
Customer Satisfaction and Internal Control
Available to Purchase
Journal of Management Accounting Research (2024) 36 (1): 27–53.
Published: 01 March 2024
... Amazon.com operating complexity We next document that the negative association between customer satisfaction and material ICWs is more pronounced for products with fewer ratings and products with shorter listing years at Amazon. These findings support our hypothesis that the detrimental effect...
