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Keywords: customer satisfaction
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Journal Articles
Customer Satisfaction and Internal Control
Available to Purchase
Journal of Management Accounting Research (2024) 36 (1): 27–53.
Published: 01 March 2024
...Ting Chen; Xiaotao Kelvin Liu; Chi Wan; Yakun Wang ABSTRACT We investigate whether firms’ ineffective internal control over financial reporting is associated with customer satisfaction, measured by product ratings on Amazon.com. Internal control weaknesses will likely corrupt the information...
