.... In a competitive environment, we explore whether providing an empathetic adjustment to employees during a crisis affects their postcrisis effort. We conduct an experiment and observe that an empathetic adjustment significantly improves the postcrisis effort of top and bottom performers. The increase in postcrisis...

...Mary Ellen Carter; Roland F. Speklé ABSTRACT In this introductory article to the Special Interest Forum, we provide a broad overview of the literature on management control during times of crisis. We discuss key themes from studies that emerged following the financial crisis, as well as existing...