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Keywords: emotion work
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Journal Articles
Journal:
Journal of Information Systems
Journal of Information Systems (2022) 36 (2): 1–15.
Published: 01 June 2022
...Hilda E. Carrillo; Robin Pennington; Yibo (James) Zhang ABSTRACT Emojis act as non-verbal cues to disambiguate and communicate affect and are increasingly used in online corporate disclosures. Emotion work, a concept founded in social psychology, suggests that individuals adjust their behavior...