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Keywords: customer-beneficial investments
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Journal Articles
Journal:
Journal of Information Systems
Journal of Information Systems (2024) 38 (3): 51–75.
Published: 01 November 2024
... to encourage suppliers to make SCs ( Ebel et al. 2021 ; Gutierrez et al. 2020 ; Subramani 2004 ) by using their information technology capability (ITC) as “bait” to instill confidence in suppliers that may be reluctant to make SCs. IT capability systematic ITC customer-beneficial investments...
