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Keywords: ERP customization
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Journal Articles
Implementing ERP with Maintenance and Support in Mind: Exploring the Efficacy of Application Management Services for the Post-Implementation Phase
Available to Purchase
Journal:
Journal of Information Systems
Journal of Information Systems (2024) 38 (2): 1–27.
Published: 01 July 2024
...-quality documentation have more focus on the M&S stage during ERP implementation. We also find associations between both higher levels of ERP customization and lower-quality documentation and challenges in transitioning to an AMS provider. Results also show that less customization is associated...
