Case‐based reasoning (CBR) research has compared CBR output to other decision support methods such as statistics. This study differs by evaluating the effect of CBR as an input to judgment. We develop psychological theory concerning the use of CBR and its attenuation of biases that impair the use of statistical advice. Study 1 finds participants shown CBR cases made judgments closer to regression advice than do participants shown only regression advice. Study 2 finds that regression and CBR were used to corroborate each other. Participants used central tendency and dispersion information from CBR cases when this information was apparent in the cases. However, such use was not always normative. Results support including multiple decision aiding features in decision support systems (DSS).
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Spring 2008
Research Article|
March 01 2008
The Psychology of Case‐Based Reasoning: How Information Produced from Case‐Matching Methods Facilitates the Use of Statistically Generated Information
Patrick Wheeler;
Patrick Wheeler
University of Missouri–Columbia
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Donald R. Jones
Donald R. Jones
Texas Tech University
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Online ISSN: 1558-7959
Print ISSN: 0888-7985
American Accounting Association
2008
Journal of Information Systems (2008) 22 (1): 1–25.
Citation
Patrick Wheeler, Donald R. Jones; The Psychology of Case‐Based Reasoning: How Information Produced from Case‐Matching Methods Facilitates the Use of Statistically Generated Information. Journal of Information Systems 1 March 2008; 22 (1): 1–25. https://doi.org/10.2308/jis.2008.22.1.1
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