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Keywords: quality costs
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Journal Articles
Rebecca's Coffee and Tea House: A Strategic Mapping and Balanced Scorecard Case Study
Available to Purchase
Journal:
Issues in Accounting Education
Issues in Accounting Education (2017) 32 (2): 73–81.
Published: 01 May 2017
... the real-life application of cost/managerial concepts in the case. The primary learning objectives include understanding quality costs, developing a strategy map, designing a balanced scorecard (BSC), analyzing how some of the BSC measures would be captured and monitored, and articulating the advantages...
