...A. Faye Borthick; Gary P. Schneider; Ann D. O’Brien ABSTRACT This case offers learning experiences for (1) following a business process diagram for car dealers’ recording of sales and sales returns of new cars and the car manufacturer’s subsequent recording of the same transactions and (2...

...A. Faye Borthick; Gary P. Schneider ABSTRACT In the context of a kaiten-sushi restaurant, this guided learning experience minimizes learners' cognitive load as they construct a business process diagram (BPD) from the transcript of a conversation. The guidance provides a construction strategy...

...A. Faye Borthick; Gary P. Schneider; Anthony Vance ABSTRACT In this case, students (1) extend business process diagrams (BPD) to represent current and contemplated business processes for accounts payable processing for a convenience store company's merchandise purchases and (2) use the graphical...