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Keywords: virtual agent
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Journal Articles
Journal:
Accounting and the Public Interest
Accounting and the Public Interest (2020) 20 (1): 172–192.
Published: 01 December 2020
... platform is often promoted as a medium that offers more anonymity than the traditional phone platform. Furthermore, developments in artificial intelligence have enhanced the creation of virtual agents, which can run 24/7/365 at a low cost. Using an experimental paradigm, this study found no significant...
