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Keywords: service quality
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Journal Articles
Journal:
Accounting and the Public Interest
Accounting and the Public Interest (2023) 23 (1): 1–22.
Published: 01 December 2023
...Kazeem O. Akinyele; Kristina C. Demek; Yu Tian ABSTRACT Changes in public sector management systems have resulted in public sector organizations adopting business models similar to private corporations. Using two experiments that vary in the service quality provided to public sector constituents...
